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1. Introduction

Shenzhen Intellnet Technology Co., Ltd. ("Intellnet", "we", "us", or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Software as a Service (SaaS) applications, software, and systems (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use our Services.

2. Information We Collect

2.1 Personal Information

We may collect the following types of personal information:

• Account Information: Name, email address, phone number, company name, job title
• Authentication Data: Username, password, and security credentials
• Profile Information: User preferences, settings, and customization data
• Communication Data: Messages, feedback, and support requests
• Payment Information: Billing address, payment method details (processed by third-party payment processors)

2.2 Technical Information

• Usage Data: Information about how you use our Services, including features accessed and time spent
• Device Information: IP address, browser type, operating system, device identifiers
• Log Data: Server logs, error reports, and performance metrics
• Cookies and Tracking: Information collected through cookies, web beacons, and similar technologies

2.3 Content Data

• User Content: Data, files, documents, and other content you upload or create using our Services
• Educational Data: Learning progress, assessment results, and educational analytics (for education-focused services)
• Video Content: Video uploads, metadata, and viewing analytics (for video-related services)

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our Services
• Account Management: To create and manage your account, authenticate users, and provide customer support
• Personalization: To customize your experience and provide personalized content and recommendations
• Communication: To send service-related notifications, updates, and marketing communications (with your consent)
• Analytics: To analyze usage patterns, improve our Services, and develop new features
• Security: To detect, prevent, and address technical issues, fraud, and security threats
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our Services, including:

• Cloud hosting providers (Microsoft Azure)
• Payment processors
• Analytics providers
• Customer support platforms
• Email service providers

4.2 Legal Requirements

We may disclose your information if required by law or in response to:

• Legal processes, court orders, or government requests
• Enforcement of our terms of service
• Protection of our rights, property, or safety
• Investigation of fraud or security issues

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption: Data encryption in transit and at rest
• Access Controls: Role-based access controls and authentication mechanisms
• Infrastructure Security: Secure cloud infrastructure with Microsoft Azure
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Regular security awareness training for our staff

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Provide our Services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records for legitimate purposes

When information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a portable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Withdrawal of Consent: Withdraw consent for processing where applicable

To exercise these rights, please contact us using the information provided below.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including:

• Standard contractual clauses
• Adequacy decisions by relevant authorities
• Certification schemes and codes of conduct

9. Children's Privacy

Our Services are not intended for children under the age of 13 (or the minimum age in your jurisdiction). We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete such information.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience with our Services. You can control cookie settings through your browser preferences. For more information about our use of cookies, please refer to our Cookie Policy.

11. Third-Party Links and Services

Our Services may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to such third-party services. We encourage you to review the privacy policies of any third-party services you access.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Providing in-app notifications

Your continued use of our Services after the effective date of the updated policy constitutes acceptance of the changes.